Director of Spa and Recreation

About the role

The Director of Spa and Recreation will lead the Resense luxury European spa in Brazzaville, ensuring exceptional guest experiences while driving profitability. Reporting to the Resense Operations Manager and collaborating closely with the Hotel General Manager, you will be responsible for all aspects of spa and recreation operations.

Key responsibilities

• Uphold the Resense brand vision and luxury European spa USP.
• Supervise daily spa operations, ensuring cleanliness, maintenance, and service standards.
• Communicate effectively with guests, spa staff, and other hotel departments.
• Enforce Resense and Kempinski SOPs, policies, and health‑and‑safety standards.
• Resolve guest complaints promptly and ensure safety and security for guests and staff.
• Develop and maintain a preventive maintenance program for spa equipment.
• Plan employee schedules, vacations, and training orientations.
• Mentor staff for professional growth and coordinate administrative functions.
• Assist in developing new products and services to enhance the guest experience.

Required profile

• 3‑5 years of experience managing spa and recreation in a 5‑star hotel environment.
• Fluent in French and English, both written and spoken.
• People‑oriented, entrepreneurial, and passionate about European luxury hospitality.
• Strong communication, leadership, and problem‑solving abilities.

Required skills

What we offer

• Opportunity to lead a flagship luxury spa within a renowned international brand.
• Competitive remuneration package.
• Professional development and mentorship.