Remote French-English Customer Support Representative

About the role

Join a global team that turns customer questions into opportunities. As a French‑English Customer Support Representative you will assist customers in Spanish‑speaking regions, delivering help via chat, email and phone while working entirely from home.

Key responsibilities

• Respond to customer inquiries in French and English through chat, email, and calls.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of each interaction.
• Share feedback insights to improve products and processes.
• Collaborate with a friendly, remote support team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Fully remote work – anywhere with a reliable internet connection.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.