Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French-English Customer Support Representative to join our fully remote team. In this role you will interact with customers through chat, email and phone, turning inquiries into positive experiences while supporting our e-commerce operations.

Key responsibilities

• Respond to customer questions in French and English via chat, email and phone.
• Provide step-by-step guidance to resolve technical, order-related or account issues.
• Maintain accurate records of each interaction in our CRM system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution-focused attitude under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off, monthly health stipend and performance bonuses.
• A collaborative team that values growth and respect.