Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote customer support team. You will assist French‑speaking customers via phone and live chat, helping them with order tracking, product questions, and issue resolution while delivering a positive brand experience.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our CRM.
• Identify recurring problems and share insights to improve processes.
• Collaborate with team leads to stay aligned on priorities.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure and focused on delivering solutions.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing platforms.
• Knowledge of Shopify or other e‑commerce tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• Supportive team culture focused on growth and accountability.