Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer support team. As the first point of contact, you will handle inbound calls, live chat and email, delivering friendly and efficient assistance to our French‑speaking customers.

Key responsibilities

• Provide top‑tier support in French and English via voice, chat and email.
• Troubleshoot customer issues and deliver effective resolutions.
• Communicate clearly and empathetically to build strong customer relationships.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.