Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will handle voice calls and live‑chat interactions, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support via phone and chat in French and English.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Document all interactions accurately in our support system.
• Identify recurring issues and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand professionally, with cultural sensitivity.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture that values growth, accountability, and connection.