French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our remote customer service team. You will act as a trusted voice for our French‑speaking customers, delivering solutions and clear information via phone and live chat while building lasting trust.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues calmly and deliver effective resolutions.
• Document every interaction accurately to ensure seamless service continuity.
• Share customer feedback and insights to help improve our processes and products.
• Collaborate with the remote team, staying aligned on goals and priorities.

Required profile

• Full fluency in French and English, both written and spoken.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Familiarity with Zendesk.
• Experience with Gorgias.
• Knowledge of Shopify.

What we offer

• Permanent remote work with full‑time flexibility.
• Competitive salary with annual reviews.
• Paid time off for rest and recharge.
• Monthly health stipend to support well‑being.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.