French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will be the trusted voice for our French‑speaking customers, delivering assistance via phone and live chat while helping to build confidence in our brand.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues and offer clear, effective solutions.
• Document every interaction accurately to ensure continuity.
• Share customer feedback to improve processes and products.
• Collaborate with teammates to stay aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented and motivated to help customers.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Experience with customer‑support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with full‑time hours.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness and professional growth.