French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via phone and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot customer issues step‑by‑step and guide users to successful resolutions.
• Log every interaction in the ticketing system and maintain high data quality.
• Identify recurring trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments and CRM concepts is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of e‑commerce platforms and CRM systems.

What we offer

• Permanent remote work – you can work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A culture that values growth, accountability, and human connection.