French-English Bilingual Customer Support Specialist (Remote)

About the role

We are seeking a fluent French‑English bilingual professional to join our fully remote customer support team. You will handle chat and email inquiries, ensuring customers receive clear, helpful assistance in both languages.

Key responsibilities

• Provide timely, professional support via chat and email in French and English.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to guarantee consistent, high‑quality service.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Comfortable using support platforms such as Zendesk, Gorgias, or Shopify.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Zendesk
• Gorgias
• Shopify

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Health and dental coverage or a monthly health stipend.
• Opportunities for growth and career advancement.