French Customer Support Specialist (Bilingual FR/EN, Remote)

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for our users.

Key responsibilities

• Provide timely, professional assistance through chat and email in both French and English.
• Address customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to guarantee consistent, high‑quality support.
• Share feedback to help improve processes and the overall customer journey.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience (e‑commerce experience is a plus).
• Strong written communication skills and keen attention to detail.
• Comfortable managing multiple conversations simultaneously.
• Organized, reliable, and proactive with a solution‑oriented mindset.

Required skills

• Zendesk
• Gorgias
• Shopify

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and a health/dental insurance plan or monthly health stipend.
• Holiday bonuses and clear pathways for career growth.