Content Moderator – Trust & Safety Specialist

About the role

The Content Moderator (Trust & Safety Specialist) works remotely to protect the platform by reviewing user‑generated content and ensuring it complies with policies, legal standards, and community expectations. You will handle high‑priority queues, edge cases, and emerging abuse patterns, contributing to a safe and respectful online environment.

Key responsibilities

• Review and act on reported text, images, and videos, maintaining a 95%+ accuracy rate.
• Monitor daily queues, detect new abuse trends, and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Participate in calibration sessions to ensure consistent policy application.
• Investigate removal or suspension cases and make fair reinstatement decisions.
• Serve as a designated responder during “red alert” events such as graphic live streams or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• High emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional cultural nuances and the ability to differentiate hate speech from protected political expression.
• Demonstrated ability to maintain quality metrics while processing 80‑100+ content pieces per hour.
• Strong focus and attention to detail during repetitive tasks.

Required skills

• Proficiency with moderation platforms such as Hive, Besedo, and Salesforce.
• Competence in Google Workspace for collaboration and reporting.