Ward Receptionist - Pediatric Department

A propos du poste

Join our dedicated pediatric team as a Ward Receptionist, a pivotal role that serves as the first point of contact for families and healthcare professionals. You will play a crucial part in ensuring the smooth administrative operation of our pediatric ward, providing a warm and professional welcome in a fast-paced medical environment.

Missions principales

• Act as the primary point of contact, welcoming visitors and patients with courtesy and empathy.
• Manage high-volume telephone calls, taking accurate messages and directing inquiries to the appropriate staff.
• Handle essential administrative tasks, including coordinating ambulance transport bookings and supporting clinicians with clerical duties.
• Facilitate patient care by escalating urgent requests to the nursing team promptly.
• Maintain a welcoming and organized reception area while managing multiple computer systems and databases.
• Communicate effectively with patients, families, and multidisciplinary teams via phone, email, and face-to-face interactions.

Profil recherché

• Proven experience in an administrative or receptionist role, preferably within a healthcare setting.
• Ability to work autonomously while remaining a proactive and collaborative team player.
• Exceptional organizational skills with the ability to multitask effectively under pressure.
• Strong interpersonal skills to interact compassionately with families and professionally with medical staff.

Competences requises

• Proficiency in medical terminology.
• Mastery of Microsoft Office Suite (Word, Excel) and internet/email systems.
• Excellent verbal and written communication skills.
• Strong ability to manage complex scheduling and logistical tasks.