Maritime IT/Satcoms Field Service Technician – Congo Republic (Pointe Noir)

About the role

Global Satcoms is looking for a Maritime IT/Satcoms Field Service Technician to deliver on‑site technical support for satellite communication and IT systems aboard vessels and offshore assets in the Congo Republic. You will travel to client sites, install and commission equipment, and ensure reliable connectivity and cybersecurity compliance.

Key responsibilities

• Install, upgrade and commission VSAT (C/Ku/Ka‑band), Starlink and L‑band terminals such as FleetBroadband and Iridium Certus.
• Integrate onboard LAN/WAN, configure IP networking, VLANs, VPNs and firewalls.
• Provide hands‑on support for routers, switches, servers, Wi‑Fi access points and IoT maritime equipment.
• Collaborate with NOC and remote engineering teams to diagnose and resolve connectivity issues.
• Perform site surveys, complete service reports, handover documents and technical documentation.
• Follow safety protocols, maritime regulations (IMO, ISPS) and client‑specific requirements.
• Coordinate travel, tools and spare parts with vessel agents and logistics teams.
• Deliver customer training and onboard support during handover.

Required profile

• Minimum 2 years of field engineering or maritime IT support experience.
• Valid seafarer’s medical (ENG1 or equivalent) and ability to travel on short notice.
• Fluent English; additional languages are a plus.
• Strong communication, documentation and customer‑service skills.

Required skills

• VSAT systems (C‑band, Ku‑band, Ka‑band)
• Starlink, FleetBroadband, Iridium Certus
• LAN/WAN design and implementation
• TCP/IP, VLAN, VPN configuration
• Firewall setup and cybersecurity compliance
• Routers, switches, servers, Wi‑Fi access points
• IoT maritime equipment
• Technical diagram interpretation

What we offer

• Competitive field rates and project‑based compensation
• Exposure to global maritime, offshore and oil & gas clients
• Ongoing training and certification opportunities
• Dynamic international team environment