Remote French-English Customer Support Representative

About the role

Join a global team as a French‑English Customer Support Representative, working from the comfort of your home. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, supportive experience in both French and English.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone in French and English.
• Provide step‑by‑step guidance to resolve technical, product, or order issues.
• Maintain accurate records of all interactions in the support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with a remote, supportive team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Experience with bilingual support is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of e‑commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews and performance‑based bonuses.
• Paid time off for rest and recharge.
• Monthly health stipend.
• A collaborative team that values growth, respect, and mutual support.