French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑language customers, providing assistance via phone, live chat, and email while maintaining a high level of professionalism and empathy.

Key responsibilities

• Deliver top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal matters.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work‑from‑home setup.