French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering professional, clear, and friendly assistance.

Key responsibilities

• Provide timely, accurate support in French and English through calls and chat.
• Troubleshoot customer issues and guide them step‑by‑step to resolution.
• Log all interactions precisely in our ticketing system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Experience with bilingual support is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify, or similar help‑desk tools.
• Basic knowledge of e‑commerce and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and human connection.