French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via voice calls and live chat, delivering friendly, accurate assistance in both languages.

Key responsibilities

• Provide timely support in French and English through phone and chat channels.
• Troubleshoot issues, guide customers step‑by‑step, and ensure successful resolution.
• Log all interactions accurately in our ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable laptop (i5 or higher) and stable high‑speed internet.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar customer‑support platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive team culture focused on growth, accountability, and human connection.