Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French and English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for users worldwide. The role is ideal for candidates who enjoy written communication, problem‑solving, and delivering thoughtful support.

Key responsibilities

• Provide timely and professional support via chat and email in both French and English.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain accurate records.
• Collaborate with the team to ensure consistent, high‑quality support.
• Share feedback to improve processes and customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• At least one year of customer service experience, preferably in e‑commerce.
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.