Bilingual French-English Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring their inquiries are resolved quickly and professionally.

Key responsibilities

• Provide timely, courteous support in French and English through chat and email.
• Handle customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent reading and writing in both French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to manage multiple chats simultaneously.
• Organized, reliable, and solution‑oriented.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote employment.
• Competitive salary with performance‑based raises.
• Paid time off, health/dental benefits or stipend, and holiday bonuses.
• Opportunities for career growth within a supportive team.