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Competences
Experience
Customer Service Representative
Extensya
2025-05 - 2026-05
Handled customer inquiries and support requests for the ToYou and Hungerstation delivery platforms, resolving order, account and service issues while maintaining high satisfaction levels. Communicated effectively across multiple channels in a fast‑paced, multi‑application environment. Utilized problem‑solving skills to address complex cases and ensured timely follow‑up. Collaborated with internal teams to improve service processes and documentation.
Sales Representative (B2C)
Qabalan
2024-04 - 2025-04
Managed direct business‑to‑consumer sales, building and maintaining relationships with individual clients. Achieved sales targets through effective client engagement, product knowledge and persuasive negotiation. Developed strong communication and customer relationship skills while handling inquiries and after‑sales support. Contributed to market insights by reporting client feedback to product teams.
Chemical Engineering Trainee
Tajdeed
2026-06 - 2026-09
Gained hands‑on exposure to the Glass Fibre Reinforced Cement (GRC) production cycle, including raw material preparation, mixing, spraying, casting, curing and finishing. Observed and participated in quality control checks to verify compliance with specifications and standards. Followed workplace safety procedures and collaborated with production and technical teams on the factory floor. Documented process steps and contributed to continuous‑improvement discussions.
Formation
Bachelor's Degree in Chemical Engineering, Mutah University (2026)
Langues
Arabic
native
English
intermediate
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