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Competences
Experience
Corporate Communications / Marketing Specialist
BUA Group
2025-12 -
Lead internal and external communications to strengthen brand reputation and employee engagement. Develop and execute multi‑channel marketing campaigns that increase product visibility and drive customer acquisition. Manage corporate messaging, press releases and content across digital and traditional media. Collaborate with sales and business teams to align marketing activities with revenue goals and analyse campaign performance to optimise effectiveness.
Public Relations Officer / Relationship Officer
Fortis Global Insurance
2022-03 - 2025-12
Managed corporate communications, media relations and public image for the insurer, producing press releases, newsletters and internal updates. Built and maintained strong relationships with clients, brokers and key stakeholders, contributing to higher retention rates. Prepared performance reports and client insights that supported senior management decision‑making. Supported customer engagement initiatives and ensured timely resolution of inquiries and feedback.
Integration and Customer Support Specialist
Mecure Healthcare Limited
2018-04 - 2022-02
Provided first‑line technical support for a healthcare platform, coordinating issue resolution between clients, IT and operations teams. Onboarded new clients, managing account activation, training and ongoing support. Maintained accurate customer records and documentation with high CRM data quality. Contributed to process improvements that reduced response time and boosted customer satisfaction scores.
Youth Corper / Data Analyst
National Youth Service Corps
2016-11 - 2017-11
Collected and analysed operational data to support reporting and planning activities. Assisted with data entry, report generation and performance tracking for various government projects. Improved documentation accuracy and streamlined administrative processes through data‑driven recommendations.
Customer Service Representative
Jos Electricity Distribution
2016-06 - 2016-10
Managed inbound customer inquiries related to billing and service issues, delivering prompt resolutions while maintaining high service standards. Educated customers on billing processes, payment channels and service policies. Recorded detailed interactions and escalations to ensure accurate follow‑up and continuous improvement.
Industrial Attachment
Nigerian Institute of Mining and Geosciences
2015-09 - 2016-03
Supported technical and administrative operations during a six‑month attachment program. Assisted with data collection, documentation and departmental reporting, gaining exposure to mining and geoscience workflows.
Formation
Bachelor of Science (B.Sc.) in Geology, Salem University, Nigeria
Langues
English
fluent
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