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5 ans d'experience

Competences

Active Directory Windows Server Administration DHCP Virtual Machines Server Hardware Maintenance IT Support & Help Desk Firewall Management Antivirus/Malware Protection Regulatory Documentation Ticketing Systems Hardware/Software Installation Group Policy Management System Monitoring Backup & Storage Management User Account Management

Experience

IT System Administrator

Marksans Pharma Ltd., Verna, Goa

2019-02 - 2023-05

Performed hardware and software maintenance of enterprise servers, including Active Directory/Domain Controller, File Server, DHCP, and virtual machines. Managed AD users, group policies, and maintained accurate IT inventory. Installed and configured new servers in test and development environments, coordinating with vendors. Monitored server room temperature and ensured environmental compliance. Created and maintained qualification, requalification, and validation documentation to meet regulatory standards. Provided end‑user technical support, logged and resolved help‑desk tickets, and administered firewalls, antivirus, and peripheral devices.

IT Support / System Administrator

Watson Pharma Private Ltd. (Teva Group of Companies) – On‑site via Teams Computers Pvt. Ltd.

2024-03 -

Member of a proactive pharma IT support team delivering high‑quality, customer‑focused services to internal staff. Provides top‑level technical support for Windows desktops and servers, handling hardware and software issues. Manages configuration and daily operation of client‑based operating systems, monitors system performance, and addresses security concerns. Handles ticketing, performs system upgrades, and ensures preventive maintenance of computer systems and peripherals.

Langues

English

fluent

Hindi