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Competences
Experience
Customer Service Representative
ConPest Ltd
2025-01 - 2026-12
Assisted customers by providing detailed information about pest control services and products, handling inquiries and resolving service‑related issues professionally. Scheduled appointments, maintained accurate customer records and coordinated closely with field technicians to ensure quality service delivery. Built strong client relationships through proactive communication and follow‑up, contributing to high customer satisfaction and repeat business.
Customer Service Representative
Woolworths
-
Responded promptly to customer inquiries via phone and email, managing client accounts and ensuring accurate record‑keeping. Coordinated with operations teams to guarantee timely service delivery and collected post‑service feedback to strengthen relationships. Resolved complaints efficiently while maintaining a positive company image and supporting smooth daily operations.
Langues
English
fluent
Kiswahili
fluent
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