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Competences
Experience
Hospitality Marketing & Reception Assistant
Palm Hotel
2026-03 - 2026-05
Combined front‑desk responsibilities with marketing tasks, improving guest engagement through social‑media campaigns. Supported daily operations, handling check‑ins, reservations and guest inquiries. Utilised communication skills to enhance client experience and promote hotel services. Contributed to a noticeable increase in online interaction and positive guest feedback.
Call Center Agent
IOS Center
2025-10 - 2026-03
Handled inbound and outbound calls for Canadian customers, delivering high‑quality service with professionalism and empathy. Resolved issues, inquiries and complaints efficiently, meeting quality, productivity and satisfaction targets. Utilised CRM tools and call‑handling scripts to streamline processes. Consistently achieved performance metrics and received positive customer feedback.
Entertainer
Hyatt Place Hotel - Taghazout
2023-06 - 2023-10
Organised fun and engaging poolside and indoor activities for hotel guests, ensuring safety and a welcoming atmosphere. Encouraged participation across all ages, fostering guest enjoyment and loyalty. Coordinated with hotel staff to align activities with service standards. Received commendations for creating a vibrant guest experience.
Cashier/Waiter
Organization of World Cup Qatar - Old Doha Port
2022-11 - 2022-12
Took orders and processed payments for guests during the World Cup event, ensuring accurate billing and compliance with tax regulations. Performed cashier duties, handling cash and electronic transactions securely. Collaborated with kitchen staff to guarantee timely service. Maintained high standards of customer service in a high‑traffic, international environment.
Langues
Arabic
intermediate
English
intermediate
French
intermediate
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